Culture Transformation

Re-shape the core of the organization.  Align overall culture with new strategic direction, guide them through significant change or to improve overall productivity, engagement and retention.

You need Culture Transformation if your organization is…

  • Undergoing significant changes - mergers, acquisitions, leadership changes, growth, or market challenges and have a need to align multi-facility culture and experiences.

  • In need for improving customer service, have a high volume of complaints, and/or high volume of negative reviews.

  • Facing resistance from employees, low employee morale , low engagement, high turn over, low productivity, etc.

  • Complete a comprehensive evaluation of the current organizational culture and identify the gaps between the existing culture and the ideal future state.

  • Define clarity on the vision for the future state culture, integration of already existing programs, stakeholder engagement and leadership involvement.

  • Take a collective approach to developing your culture and engage stakeholders at the various lines of business and levels.

  • Drive cultural change with a focus on developing leaders and training session and workshops to align teams with the cultural values.

  • Guide the organization through the change process and implement effective change management practices to scale and deepen cultural values.

  • Develop mechanisms, systems and traditions to sustain the adoption of new culture in the long term - integration in systems and processes such as interviewing, onboarding, recognition, etc.

Benefits of a mission-driven culture shift:

  • Improved employee engagement

  • Increase productivity and performance

  • Enhanced brand reputation that resonates with customers and stakeholder

  • Encourage new ideas and continuous improvement

Karen Kane, Director of Patient Experience at St Mary’s Medical Center in Apple Valley

“Cheri is an inspirational visionary.  She leads and inspires groups, ambassadors, leaders and brings people together to collaborate and create. She is intentional about honoring their ideas and integrates them into materials she makes.  She is highly intuitive and sensitive to feelings, yet supports leaders to be successful.  Cheri gives leaders suggestions how to communicate empathetically with their staff and inspire them, even suggests words to use, tools and tips for implementing sustaining measures.

 

Cheri has a vision for a culture of common language of empathy, compassion and connection.  She connects people, values them, and shows people how to demonstrate care for others.  I absolutely recommend Cheri for culture shifting consulting and coaching and would do the work all over again if I could!”

Dr. Michael Sugarman, Former President of St Joseph Heritage Medical Group

“I worked with Cheri on the design and facilitation of a powerful and inspiring patient experience workshop intended to shift the culture of our organization.  Cheri's talent to empathize, for patients, caregivers and providers is unique and deeply influenced the overall approach on how we shifted the culture and experience of patients and providers.  Her leadership, learning design skills and passion for healthcare make a powerful combination for transforming not just the culture of the organization, but the industry as a whole. I highly recommend Cheri for culture transforming work if you want to improve the way your teams engage and how you customer experience your business.”